CloudHub Managed Systems

Keep critical systems moving after go-live.

CloudHub provides ongoing specialist administration, enhancement, reporting, integration and optimisation support across safety, workforce and learning systems.

What can be managed

Specialist capability without building every role internally.

Use CloudHub for a focused support stream or for coordinated ownership across multiple connected platforms.

01 · PLATFORM

System Administration

Keep configuration, users, permissions and workflows controlled and current.

  • HSI Donesafe and safety-system administration
  • Forms, workflows and notifications
  • Roles, permissions and hierarchy support
  • Configuration documentation and change control
02 · IMPROVE

Enhancements & Continuous Improvement

Turn requests and recurring pain points into a prioritised delivery backlog.

  • Enhancement triage and prioritisation
  • Workflow and user-experience improvements
  • UAT and controlled release
  • Vendor and stakeholder coordination
03 · REPORT

Managed Power BI

Operate the reporting layer after the initial dashboard build.

  • Refresh and data-pipeline monitoring
  • DAX, measure and dashboard changes
  • Monthly reporting support
  • Data validation and reconciliation
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04 · CONNECT

Integration Monitoring

Keep automated feeds visible, controlled and recoverable.

  • API, SFTP and scheduled-file monitoring
  • Exception handling and reconciliation
  • HRIS, LMS and contractor interfaces
  • Source-of-truth and matching controls
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05 · LEARN

LMS Administration

Support the operational work that keeps learning and competency current.

  • Courses, users and assignments
  • Competency and expiry management
  • SCORM and content updates
  • Compliance and management reporting
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06 · ASSURE

Data & Release Assurance

Protect confidence in the environment as systems and data change.

  • Data-quality checks
  • Regression and release testing
  • Reporting reconciliation
  • Issue, defect and change tracking
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Flexible service levels

Match the support model to the operational need.

Scope and service levels are tailored rather than forcing every client into the same package.

Essential

Administration & Support

Defined platform administration, minor changes, user support and a controlled request backlog.

Managed

Admin + Enhancements + Reporting

Ongoing configuration, enhancement delivery, reporting support, data checks and regular prioritisation.

Enterprise

Connected Systems Ownership

Coordinated support across safety, Power BI, LMS and integrations with governance, testing and continuous improvement.

Where it fits

From implementation into a sustainable operating model.

Managed support works best when responsibilities are clear. CloudHub can own selected technical and administrative functions while your internal team retains process ownership and business decisions.

01
Establish the baseline

Review current configuration, backlog, reporting, integrations and support demand.

02
Define ownership

Agree what CloudHub manages, what stays internal and where vendor support is used.

03
Operate the service

Run a controlled intake, delivery, testing and reporting cycle.

04
Improve continuously

Reduce recurring issues and shift effort from reactive administration into better system performance.

Common platforms & workstreams

HSI Donesafe
Safety systems
Power BI
LMS platforms
HRIS-connected workflows
APIs & SFTP
SharePoint
Power Automate
Data reconciliation
UAT & release support

Managed systems FAQs

Common questions about ongoing support.

Yes. The service can be scoped specifically to HSI Donesafe administration, enhancements, reporting and continuous improvement, or widened to cover connected platforms.
Yes. Managed support is designed to supplement internal capability. Responsibilities can be split by platform, backlog type, reporting stream, integration or level of change.
Yes. CloudHub can review, rationalise and prioritise an existing enhancement or defect backlog and establish a controlled delivery and testing cycle.

Need ongoing specialist capacity without another full-time systems role?

CloudHub can scope a managed service around the platforms, reporting and integration work your team needs covered.

Discuss managed systems